Privacy Policy
Effective Date: July 21, 2026
Clean Stream Water Inc. (“Clean Stream Water,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request our services, or communicate with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
By using our website or our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Depending on how you interact with us, we may collect information including:
- Name
- Mailing address
- Service address
- Email address
- Telephone or mobile phone number
- Water test results
- Equipment installation and service history
- Billing and payment information
- Appointment information
- Communications you send to us through our website, email, phone, or text message
- Any additional information you voluntarily provide
When you visit our website, we may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- Website usage statistics
This information is primarily used to improve website performance, security, and user experience.
How We Use Your Information
We use the information we collect to:
- Provide water testing, water treatment, and related services
- Schedule appointments and installations
- Respond to inquiries and customer service requests
- Prepare proposals and estimates
- Process payments and invoices
- Maintain customer records and equipment history
- Send appointment reminders and service notifications
- Send invoices, payment reminders, and secure payment links
- Improve our website and customer experience
- Prevent fraud and unauthorized activity
- Comply with legal obligations
We only collect information that is reasonably necessary to provide our products and services.
SMS/Text Messaging Privacy
If you choose to receive text messages from Clean Stream Water, we may send SMS communications regarding:
- Appointment confirmations
- Appointment reminders
- Technician arrival notifications
- Service scheduling
- Service updates
- Proposal follow-ups
- Invoice notifications
- Secure payment links
- Customer support communications
- Other account-related notifications
Message frequency varies depending on your interactions with us.
Message and data rates may apply based on your wireless carrier.
You may opt out of receiving text messages at any time by replying STOP to any message.
For assistance, reply HELP or contact us through our website.
Your consent to receive SMS messages is not a condition of purchasing any products or services.
How We Share Information
We respect your privacy and do not sell your personal information.
We do not rent, trade, or sell customer information to third parties for marketing purposes.
We may share information only when necessary with trusted service providers who assist us in operating our business, including:
- Payment processors
- Website hosting providers
- Email service providers
- SMS messaging providers
- Scheduling and customer management software providers
- Accounting and bookkeeping software providers
- Government agencies or law enforcement when required by law
These service providers are permitted to use your information only for the services they perform on our behalf.
Mobile Information Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties for their marketing or promotional purposes.
Information may be shared only with service providers that assist us in delivering SMS communications or operating our business, and solely for those business purposes.
Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic.
Cookies help us understand how visitors use our website and allow us to improve functionality and performance.
Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.
Third-Party Services
Our website may contain links to third-party websites or utilize third-party services, such as payment processors or mapping services.
These third parties maintain their own privacy policies, and we are not responsible for their privacy practices or content.
We encourage you to review their privacy policies before providing personal information.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially reasonable means to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain customer information only as long as reasonably necessary to:
- Provide our services
- Maintain service history
- Comply with warranty obligations
- Meet legal, tax, accounting, or regulatory requirements
- Resolve disputes and enforce agreements
When information is no longer required, it is securely deleted or destroyed where practical.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request limitations on certain processing activities
To exercise any applicable privacy rights, please contact us through the Contact page on our website.
Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.
Any changes become effective immediately upon posting the updated Privacy Policy on this website. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us through the Contact page on our website.